Repairs & Maintenance

Emergency repairs should always be reported by contacting our 24/7 Helpdesk on 01423740669

You can Report a repair online 24 hours a day 

• Adding relevant photos may speed up the processing of your enquiry.
• You can tell us what appointment times suit you.
• A copy of your form can be sent to you by email for your own records.

Alternatively you can report a repair by phone by calling: 01423740669 during working hours. 

If you report a repair that is a result of damage or that is your responsibility you may be charged for that appointment and the repair if it is carried out. 

Find out more on our report a repair page.

As your landlord, the Registered Provider is not responsible for insuring the contents of your home (for example your furniture, belongings and other personal items) against theft, fire, vandalism, burst pipes, damp or mould and other household risks.

This includes any part of the home which falls under resident’s responsibility, such as damage to paintwork or floor coverings.

Find out what to do on our repairs page.

Where there are instances of leaks occurring into your flat from another leasehold property, we cannot get involved in repairing or making good any damage as it is both home owners responsibility to resolve together. Once the leak has been rectified a claim can be made on the building insurance for any damage or repairs.  Please visit our buildings insurance page for a copy of the summary of cover and further information.

Where a leak occurs from a communal service or a Myshon tenanted property, please contact us to raise any required inspection/repair.  Once the leak has been rectified a claim can be made on the building insurance for any damage or repairs, as we will not complete any associated repairs inside your leasehold property. Please visit our buildings insurance page for a copy of the summary of cover and further information.

As a home owner it is your responsibility to have your gas appliances serviced regularly, otherwise they could become dangerous and can kill. If your gas appliance has not been checked for 12 months it may be unsafe and you may also be in breach of your lease. It is recommended that your appliances are checked every 12 months by a gas safe registered engineer.

Your repair obligations are outlined in the terms of your lease. If you are a homeowner of one our partners new build homes that is still under warranty, you can find information on New build repairs during defect period. However, in most circumstances you will be responsible for the following items:

The window glazing (but not the frame).

The ceilings (but not the joists or beams or concrete floors).

All plaster and other surfaces to all floors, walls and ceilings in your property.

The entrance door and frame to the property and any other external doors and frames (within the property).

All plumbing, electrical services and wiring within and servicing solely your property.

All fixtures and fittings in the property (this usually includes window handles and locks).

All internal decoration.

We are usually responsible for repairs outside your property, to the communal areas (if any), and to the structure of the building for example the roof, window frames, and common use service pipes.

Should you need to report a communal, structural or estate repair for which Myshon as a landlord service provider are responsible, you should contact us to arrange it. In some cases it may be necessary for us to review the terms of your lease or freehold transfer before the repair is raised, in order to clarify responsibility. Once the repair is completed you will be liable to make a contribution to the costs of the works, in accordance with the terms of your lease.