Supported Housing

A safe home, with support to live independently

Supported housing gives people a safe, affordable home together with the support they need to live as independently as possible in their community. Many of the people we house have been homeless or are at risk of homelessness.

We work with local authority housing teams and specialist charities to understand who they need to house and what support those people need. Our own directly employed staff then provide the intensive housing management, and a range of other services, on behalf of the council or charity.

As the UK’s leading and most trusted specialist housing management company, we make sure every supported housing scheme we manage is well run, compliant and focused on the people living there.

Settling in

We help each new tenant move in, understand their tenancy and get to know the service.

Staying on track

Regular contact, support with rent and benefits, and quick action on repairs or problems.

Moving on

When someone is ready, we help them plan their next step towards a settled home.

Make a referral

Refer someone for supported housing

Local councils, Registered Providers and other relevant organisations can refer someone to us by completing our online referral form. We will review the referral, look at the person’s needs and get back to you.

Support planning

Joined-up records with Pyramid G2

Our housing teams use Pyramid G2, a housing management system from Omniledger. It keeps each tenant’s support case, support plan and records in one place, so the right information is always to hand. Housing officers update records while out on visits using its mobile working tools, and managers can see live reports on how each tenancy and scheme is going.

Regulation

Meeting the new supported housing rules

The Supported Housing (Regulatory Oversight) Act 2023 introduces National Supported Housing Standards and local authority licensing of supported housing in England. The standards cover person-centred support, empowering residents, the quality of the home, staffing and safeguarding, meeting local need, and having a clear statement of purpose for each service.

We are bringing our schemes, policies and staff training into line with the standards now, so that we are ready for licensing as councils introduce it. Where the Act applies to the homes we manage, we will make sure they meet the standards and hold the licences they need.

Need further information?

Call us on 01423 740669 or send us a message and the right person will get back to you.