Reports to: Operations Director
Salary: £27,040 per annum
Hours: 40 p/w
Location: West Yorkshire / East Riding
MYSHON is a specialist company operating across social housing sub-sectors.
As a result of our vast experience and knowledge, we are able to consult, advise and restructure housing portfolios operating within social housing.
To provide tenancy sustainment assistance to individuals and families at risk of eviction or homelessness, promoting independence and ensuring long-term housing stability through tailored, strengths-based coaching and access to appropriate services.
· Manage a caseload of tenants (circa 60 – based upon need) to maximise their tenancy sustainment opportunities.
· Deliver person-centred coaching plans and coaching sessions via (at least) monthly property visits.
· Assist tenants with understanding their rights, tenancy obligations, and financial responsibilities.
· Liaise with landlords, housing providers, DWP, and other agencies to resolve tenancy-related issues.
· Advocate on behalf of clients in rent arrears, antisocial behaviour, or benefit disputes.
· Enable access to employment, training, and mental health or substance misuse services.
· Maintain accurate and timely records of assistance and coaching provided, outcomes, and risk assessments.
· Participate in case conferences, safeguarding referrals, and multi-agency panels.
· Contribute to service monitoring, evaluations, and continuous improvement effort.
· Ensure that tenants maintain their commitment responsibilities through their personal UC journal.
· Experience supporting individuals with complex needs in a housing, welfare, or social support setting.
· Knowledge of the UK welfare system, particularly Universal Credit and housing-related benefits.
· Strong communication and interpersonal skills.
· Ability to work independently and manage competing priorities in a dynamic environment.
· Competence with IT systems, record-keeping, and case management tools.
· Understanding of safeguarding policies and confidentiality standards.
Desirable
· NVQ Level 3 in Health & Social Care, Housing, or equivalent.
· Training in motivational interviewing, coaching, or trauma-informed practice.
· Experience working with statutory services (DWP, local authority housing, Probation, etc).
· Knowledge of tenancy law and housing legislation in the UK.
Other Requirements
· Full UK driving licence and access to a vehicle.
· Enhanced DBS check.
· Flexibility to work occasional evenings/weekends as required.
Benefits
