Salary: £22,000 – £24,000 per annum
Hours: Temporary
Location: Harrogate
The Maintenance & Repairs Coordinator will assist in managing and coordinating the reactive repair requirements of our clients’ properties.
• To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email.
• Log all reported Issues onto our in-house Fix Flo system.
• Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s.
• Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard.
• Chase above where needed to ensure they meet our issued KPI’s.
• Work with finance team to ensure matchup between Issue References and PO’s.
• Assist to manage awarded project works from instruction to practical completion.
• Ensuring complaints are escalated to the appropriate manager.
• Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements also MYSHON senior management team.
• First point of contact for third party vendors regarding operational issues.
• Must have leadership qualities and experience.
• Must have excellent customer service skills.
• Must have experience in a busy helpdesk/call centre environment.
• Must be proficient in Microsoft Office (especially Excel and Outlook)
• Knowledge of property services/facilities management preferred, but not essential.
• Any trades experience a bonus.
