Head of Housing Income

Reports to: Operations Director – Supported Housing

Hours: 40 hrs per week: 8:30am to 5:00pm

Salary: £45,000

Location: Home based or Leeds office

Closing Date: 11 September 2025

MYSHON is a specialist company operating across social housing sub-sectors.

As a result of our vast experience and knowledge, we are able to consult, advise and restructure housing portfolios operating within social housing.

External Stakeholders

Myshon’s clients including charitable landlords and superior landlord investors
LA Housing Benefit department senior management
DWP Senior Management

Internal Stakeholders

Housing Support Regional Managers
SH, SSH, TH/TA and PRS Operations Directors
Financial Controller
Senior Management, inc. Managing Director, Finance Director and Group Director of Operations

Job Role

The Head of Income at Myshon is responsible for the proactive management of tenant payments and the setting of rents and service charges for Supported Housing, PRS, Transitional Housing, Temporary Accommodation, Specialised Supported Housing, and all forms of tenure managed by Myshon.

This role ensures seamless liaison between the Income Team and Regional Housing Support teams, constantly improving services, procedures, and processes to enhance efficiency and collection levels that meet stretch targets.

Key Responsibilities

Leadership and Management

Lead and manage the Income Team, including the Income Officers, and the Rents and Service Charge Officer.
Foster a collaborative and high-performance culture within the team.
Provide regular training and development opportunities for team members.

Housing and Support Income Management

Oversee all aspects of residents’ payment collection and management.
Develop and implement strategies to maximise income collection and minimise arrears.

Ensure accurate and timely processing of payments and adjustments.Set rents and service charges
Supported Housing, PRS, Transitional Housing, Temporary Accommodation, Specialised Supported Housing, and all forms of tenure managed by Myshon.

Ensure that payments are rapidly and accurately allocated to all tenants across the entire Myshon portfolio of landlords

Reporting and Liaison

Provide reports that enable Operations Directors to deliver assurance to their clients on income performance and related issues.
Ensure seamless communication and collaboration between the Housing Income Team and Regional Housing Support teams.
Prepare and present regular reports on income management to senior management.

Provide reports that enable Operations Directors to deliver assurance to their clients on income performance and related issues.
Ensure seamless communication and collaboration between the Housing Income Team and Regional Housing Support teams.
Prepare and present regular reports on income management to senior management.

Continuously review and improve income management services, procedures, and processes.
Implement best practices and innovative solutions to enhance service delivery.
Monitor and evaluate the effectiveness of income management strategies.

Compliance and Risk Management

Ensure compliance with relevant legislation, regulations, and organisational policies.
Identify and mitigate risks related to income management.
Maintain accurate records and documentation.

Skills (includes Key Competencies)

Leadership and Management – Ability to lead and manage a diverse team, fostering a collaborative and high-performance culture.
Communication – Excellent verbal and written communication skills for effective reporting and liaison with various stakeholders.
Analytical – Strong analytical skills to interpret data and prepare detailed reports.
Technical Proficiency – Proficiency in using income management software and systems.
Problem-Solving – Ability to identify issues and implement effective solutions.
Compliance Knowledge – Understanding of relevant legislation and regulations.
Rent and Service Charge Setting – Expertise in setting rents and service charges for various housing types.

Experience

Income Management – Proven experience in income management within the housing sector.

Team Leadership – Demonstrated experience in leading and developing a team.

Strategy Development – Experience in developing and implementing strategies to maximise income collection and minimise arrears.

Reporting – Experience in preparing and presenting reports to senior management.

Service Improvement – Track record of reviewing and improving services, procedures, and processes.

Rent and Service Charge Setting – Experience in setting rents and service charges for Supported Housing, Specialised Supported Housing, and other tenures.

Personal Attributes

Respectful – Treats all residents and staff with respect and engages effectively.

Customer-Focused – Committed to exceeding residents’ expectations by delivering high-quality services.

Flexible – Willing to work beyond the job role to improve service levels.

Role Model – Acts as a role model by treating everyone fairly and taking personal responsibility.

Innovative – Embraces innovation and changes positively.

Proactive – Actively participates in training and development opportunities.

Communicative – Communicates well and follows the Communication Protocol.

Confidential – Maintains strict confidentiality regarding tenant matters and personal data.

Summary of KPI Targets

Income Collection – Achieve and maintain high levels of income collection, meeting or exceeding stretch targets.

Arrears Management – Minimise arrears through effective strategies and timely interventions.

Team Performance – Ensure the Income Team meets performance targets and development goals.

Service Improvement – Continuously improve income management services, procedures, and processes.

Compliance – Ensure full compliance with relevant legislation, regulations, and organisational policies.

Reporting – Provide accurate and timely reports to senior management and Portfolio Directors.

Rent and Service Charge Setting – Ensure accurate and fair setting of rents and service charges for all housing types managed by Myshon.

Benefits

5% Employer Pension

25 days’ holiday plus bank holidays
24-hour Employee Assistance Programme
Employee Referral Scheme
Life insurance 4 x annual salary

(The above outlines the main duties and responsibilities of the position, however, this cannot be comprehensive and other duties, as directed by the company and within the role holder’s capabilities may be required).

Interested?

Contact our recruitment team at [email protected].