Supported Living Tenancy Management
Supported Living Tenancy Management
Nationwide 24hr Repairs and Maintenance
Rent and Service Charge Submission & Review
Total Finance Function – HB Collection Cycle
RP and Investment Audit Services
Tenant Liaison
Care Provider Liaison and Profiling
Local Authority Commissioner Liaison
Local Authority Housing Benefit Liaison
MYSHON provide a multitude of works for Landlords and Tenants including:
New Properties
Meeting and Reporting
Maintenance
MYSHON have a responsibility to make timely repairs and maintenance, to the highest standards, in order to promote Tenants comfort and safety.
We provide an effective and responsive repairs service to all Tenants and are committed to performing routine maintenance on all our properties to agreed service levels which typically are:
We have procedures, systems and training in place to ensure that we maintain dignity and privacy for all of our Tenants in this sensitive environment. Our staff understand our tenants’ needs and are always looking for ways to minimise disruption relating to maintenance and repairs.
Service Delivery
We deliver our services via an established nationwide infrastructure:
MYSHON offer a one stop shop for all repairs, maintenance and lifecycle, and where needed can adapt, upgrade and modify properties to better suit the needs of our tenants. MYSHON have developed a suite of documents in order to ensure there is consistency of service delivery and any complaints are reviewed, logged and escalated as appropriate.
Click here to report a fault or request a repair
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