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Our Work

Supported Living Tenancy Management

Nationwide 24hr Repairs and Maintenance

Rent and Service Charge Submission & Review

Total Finance Function – HB Collection Cycle

RP and Investment Audit Services

Tenant Liaison

Care Provider Liaison and Profiling

Local Authority Commissioner Liaison

Local Authority Housing Benefit Liaison

MYSHON provide a multitude of works for Landlords and Tenants including:

New Properties

  • Reviewing specification and suitability
  • Demand Assessment with local commissioners
  • Monitoring works progress
  • Accepting handover Tenancy Management
  • Signing up tenants in a timely manner
  • Collecting and negotiating housing benefit for and on behalf of Tenants
  • Collecting and negotiating service charges for the property from Local Authorities
  • Liaising with Commissioners and Care Providers in identifying available and suitable accommodation nationwide.
  • Maintaining resident categorisation register
  • Managing AST’s and lease events
  • Providing H&S / FRA training to Care Providers
  • Collecting void and office/sleepover charges from Care Providers and Local Authorities

Meeting and Reporting

  • Meeting Landlords monthly and providing performance reports
  • Working with Care Providers, Local Authorities and Registered Providers
  • Financial and Audit reporting

Maintenance

MYSHON have a responsibility to make timely repairs and maintenance, to the highest standards, in order to promote Tenants comfort and safety.

We provide an effective and responsive repairs service to all Tenants and are committed to performing routine maintenance on all our properties to agreed service levels which typically are:

  • Emergency – 8 hours
  • Urgent – 24 hours
  • Routine – 7 Days
  • Minor – 14 Days

We have procedures, systems and training in place to ensure that we maintain dignity and privacy for all of our Tenants in this sensitive environment. Our staff understand our tenants’ needs and are always looking for ways to minimise disruption relating to maintenance and repairs.

Service Delivery

We deliver our services via an established nationwide infrastructure:

  • Operating a 24/7 help desk
  • We employ our own in-house mobile technicians in vans for cost effective minor repairs
  • We employ specialist subcontractors for support ie roofing, fire alarms, gas works etc
  • Local management to check the quality and timeliness of works

MYSHON offer a one stop shop for all repairs, maintenance and lifecycle, and where needed can adapt, upgrade and modify properties to better suit the needs of our tenants. MYSHON have developed a suite of documents in order to ensure there is consistency of service delivery and any complaints are reviewed, logged and escalated as appropriate.

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